Refunds Policy

This Refunds Policy describes when and how we issue refunds for POLYON subscriptions. It complements our Terms of Service.

1. 7-day money-back guarantee

If you upgrade to a paid plan (Plus, Pro, or Max) for the first time and decide POLYON isn't for you, you may request a full refund within 7 days of your first payment. No questions asked. This guarantee applies once per user.

2. Monthly subscriptions

Outside the 7-day guarantee, monthly subscriptions are non-refundable for the current billing period. You may cancel at any time; cancellation takes effect at the end of the period, and you retain access until then.

3. Annual subscriptions

For annual subscriptions, you may request a pro-rated refund for unused full months within 30 days of purchase. After 30 days, annual subscriptions are non-refundable for the current term, but you may cancel auto-renewal at any time.

4. Exceptions and ineligible cases

Refunds will not be granted in the following cases:

• Account terminated for violation of our Terms of Service (fraud, abuse, illegal use, IP infringement).
• Subscription cancelled but the billing period has not ended (you keep access through the period).
• Inactivity — using the service less than expected is not grounds for a refund.
• Free tier — there are no payments to refund on Free.

5. Mobile platform refunds (iOS, Android, AppGallery)

Subscriptions purchased through Apple App Store, Google Play, or Huawei AppGallery are subject to those platforms' refund policies. You must request refunds for those subscriptions directly through the platform:

• Apple: reportaproblem.apple.com
• Google Play: play.google.com/store/account/orderhistory
• Huawei AppGallery: Account → Purchases → Request refund

POLYON cannot directly process refunds for platform-billed subscriptions, but we will provide supporting documentation if the platform requests it.

6. How to request a refund

Email billing@polyon.ai with your registered account email, the date of payment, and (if relevant) the reason for the request. We respond within 3 business days. Approved refunds are issued to the original payment method within 5–10 business days.

7. Chargebacks

If you dispute a charge directly with your bank or card issuer instead of contacting us, we will suspend your account pending resolution. Please contact billing@polyon.ai first — we resolve nearly all issues without involving the bank.

8. Pricing changes

If we change subscription pricing, the new price applies at your next renewal. We will notify you at least 30 days before any price increase. You may cancel before renewal if you do not accept the new pricing.

9. Contact

Billing & refunds: billing@polyon.ai